FAQs

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Order Status
Has my order shipped?
Please log in and go to "My Account" where you can check your order status under the "Review Orders" section.
How do I change quantities or cancel an item in my order?
Please log in and go to "My Account" where you can makes updates or returns to an order under the "Return Items" section.
How do I track my order?
Please log in and go to "My Account" where you can track your order status under the "Review Orders" section.
My order never arrived.
Please log in and go to "My Account" where you can check your order status under the "Review Orders" section. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at 800.272.7111.
An item is missing from my shipment.
Please log in and go to "My Account" where you can check your order status under the "Review Orders" section. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at 800.272.7111.
My product is missing parts.
Please log in and go to "My Account" where you can track your order status under the "Review Orders" section. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance at 800.272.7111.
When will my back-order arrive?
Back-ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they are in stock, we will be able to ship the item to you.
My Account
How do I create an account?
At the top of the page click "Sign Up." Next enter your name, email address, password, and click on the red "create" button. When signing up you receive a 10% discount off your first order! Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Please log in and go to "My Account" where you can edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Please log in and go to "My Account" where you can click on the "Change Password" section.
How do I return my product?
Please log in and go to "My Account" where you can make returns under the "Return Items" section. Satisfaction Guaranteed Online Return Policy: Racing Electronics wants you to be happy with your purchase decision. If for any reason your order does not live up to your expectations, you can return that purchase within 45 days from the date of purchase for a refund. All returns must be complete and in the original condition. After 45 days, all returns must have prior written approval of Racing Electronics Customer Service and are subject a restocking fee, and all returns at that time will be adjusted by merchandise exchange or gift card only (no cash refunds). Batteries, Frequency Guides, Earpieces, and Helmet Kits are non-refundable. Shipping charges are not refundable.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product at 800.272.7111.
What is your return policy?
Satisfaction Guaranteed Online Return Policy: Racing Electronics wants you to be happy with your purchase decision. If for any reason your order does not live up to your expectations, you can return that purchase within 45 days from the date of purchase for a refund. All returns must be complete and in the original condition. After 45 days, all returns must have prior written approval of Racing Electronics Customer Service and are subject a restocking fee, and all returns at that time will be adjusted by merchandise exchange or gift card only (no cash refunds). Batteries, Frequency Guides, Earpieces, and Helmet Kits are non-refundable. Shipping charges are not refundable.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, go to "My Account" and click on "Review Orders" to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Shipping and Returns
Racing Electronics Rental Exchange Policy
RE wants you to love your equipment rental. If you are not completely satisfied with your rental equipment, you may return the item(s) during today’s race and we will swap it out for comparable equipment at no cost. If you are unable or unwilling to return the equipment during the race, you have up until one (1) hour following the completion of the race to return the equipment to any Racing Electronics location, where the equipment will be inspected by an RE Sales agent. If equipment performance is discovered to be unsatisfactory, a voucher for a free rental at a future race will be granted. Claims made more than one (1) hour following the completion of the race will not result in a credit voucher.
Racing Electronics Rental Return Policy
Fans may return Racing Electronics rental equipment to any Racing Electronics trackside trailer or kiosk. All equipment must be returned no later than one (1) hour following the completion of the race. In the event you fail to return the equipment trackside, you have 72 hours to ship it to our company headquarters (840 Derita Road, Concord, NC 28027). Failure to return will result in payment to Racing Electronics for replacing the equipment.
International Shipping
Do you ship to my country?
At the top of the page click "Sign Up." During sign up we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Satisfaction Guaranteed Online Return Policy: Racing Electronics wants you to be happy with your purchase decision. If for any reason your order does not live up to your expectations, you can return that purchase within 45 days from the date of purchase for a refund. All returns must be complete and in the original condition. After 45 days, all returns must have prior written approval of Racing Electronics Customer Service and are subject a restocking fee, and all returns at that time will be adjusted by merchandise exchange or gift card only (no cash refunds). Batteries, Frequency Guides, Earpieces, and Helmet Kits are non-refundable. Shipping charges are not refundable.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do I have to pay sales tax?
Yes, you have to pay sales tax based on the state you're ordering from.
I have a question on my charges.
Please log in and go to "My Account" where you can check your orders under the "Review Orders" section. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance at 800.272.7111.
I need a copy of my receipt/invoice.
Please log in and go to "My Account" where you can view your receipt/invoice under the "Print Invoices" section.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer’s Guide
How do I buy/redeem a gift card?
To purchase a gift card for someone go to the homepage and click on "Gift Cards" in the bottom left. If you are the recipient of a gift card and would like to redeem your gift card, proceed to the checkout where you can enter a gift card or discount code.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top left of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance at 800.272.7111.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top left & middle our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance at 800.272.7111.
How do I use a coupon?
After adding items to your cart, proceed to the checkout where you can enter a gift card or discount code.